Project Profile

CVS Group plc

CVS vets Key Integrated Services

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The Project

CVS Group plc is one of the largest integrated veterinary services providers in the UK and owns more than 480 veterinary surgeries throughout the UK, Netherlands and Republic of Ireland. These surgeries include seven referral practices providing first class specialist treatment. They also operate four laboratories performing diagnostics services for the veterinary industry and seven pet crematoria.The group includes Animed Direct, an online store selling medicines, pet food and other animal related products

Project Objectives

As a UK service provider, CVS required a maintenance partner that had both UK coverage and the ability to respond quickly to emergency call-outs 365 days a year. CVS were also looking for a service provider that had the right attitudes and behaviours aligned to their culture and values, as this sits at the heart of how they work and provide services to their customers.

The planned, preventative and reactive maintenance services we provide include:

  • Air conditioning maintenance
  • Mechanical building services
  • Minor building fabric maintenance
  • Statutory inspection and testing
  • Reactive and emergency repairs
  • Minor works and projects

Challenges

Due to the nature of the various environments, in particular the critical operating theatres, we had to work flexibly.

Solution

At Key Integrated Services, we have developed a bespoke flexible maintenance strategy which allows us to constantly adjust the maintenance activities to be carried out, to avoid disruption to the veterinary clinics and treatment centres.

The Results

Key were successfully chosen as the preferred partner as we were able to provide comprehensive UK coverage. We were also able to demonstrate our experience and ability to maintain the critical assets in a range of environments from laboratories through to surgical treatment facilities.

CVS also recognised a joint synergy in our cultural behaviours and values in providing a high quality service that differentiates us from others.

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