Citizen Housing Group Ltd

One of the UK’s most trusted social housing providers, Citizen, owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Citizen Housing Group Ltd is also a charitable, registered society under the Co-operative and Community Benefit Societies Act 2014.

Project Objectives

The primary objective of the project was to secure a maintenance provider for Citizen’s heating, ventilation, and air conditioning (HVAC) systems across multiple offices in the West Midlands region, including Coventry, Birmingham, Worcester, and Hereford. Citizen sought to ensure the delivery of an exceptional service that offered value for money, emphasising the importance of a local provider capable of rapid response to emergency callouts and proficient in self-delivering the required services.

In addition to these operational requirements, Citizen aimed to engage a service provider committed to contributing actively to the economic, social, and environmental well-being of the communities surrounding the contract delivery locations. This dual focus on service quality and community engagement formed the cornerstone of Citizen’s objectives for the HVAC maintenance project.

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