Planned & Reactive Maintenance

Service & Compliance

At Key Integrated Services we believe in planned and reactive maintenance. We understand the importance of early detection and repair of assets before they become a problem for our customers. We appreciate the increasingly pressurised and demanding environments our customers face. Our proactive approach to maintenance means we can reduce the number of breakdowns, keeping cost and disruption to your business at a minimum.

An improved level of planned maintenance and fulfilment of all statutory service obligations, ensures all legal requirements are met and your estate is kept up and running as efficiently as possible. Using efficient scheduling software we forward plan maintenance visits for our dedicated, highly skilled team and supply a maintenance programme to customers giving due notice of forthcoming visits. All tasks are clearly defined for our engineers, making sure they are completed using our standard operating procedures. This process means we consistently deliver excellent standards of maintenance service. Our clients also have access to information about their assets via our online portal.

The benefits of PPM are significant:

• Remaining legal and compliant
• Reduced breakdowns / disruption to your business
• Increased availability of assets
• Reduced stock losses
• Reduced service costs for reactive call outs
• Improved asset life cycle management
• Reduced energy consumption
• Reduced environmental impact
• Reduced customer complaints
• Reduced contract administration costs
• Improved “fixed first visit” performance.

Rest assured, should a problem develop and a reactive service is required, our Service team will be on hand to help. With highly skilled engineers nationwide, supported by a national technical support teams, we can respond quickly to any call, anytime. Using the latest technology we monitor and profile plant performance, ensuring our teams have the information needed to diagnose and repair faults as they occur.

How we deliver for you:

• 24/7 dedicated call centre for speedy response 365 days a year
• Highly skilled Service and Compliance teams nationwide
• National technical support team
• Estimated Time of Arrival (ETA) for service calls and status of any return visits required
• Accurate equipment surveys and equipment condition reports
• Ensure all requests for “Extra to Contract” work are justified and valid
• Produce accurate and timely invoices and invoice reconciliations
• Provide accurate reports
• Close management of sub-contractors.